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We always aim to satisfy our customers needs and expectations. If for any reason you are not satisfied with your order, you can return any unused item excluding; underwear,swimwear and cosmetics/personal care* in a re-salable condition without removing the price tags and within 14 days from delivery date. -For cosmetics and personal care products, returns are not accepted. -For the underwear category, returns are not accepted. -For the swimwear category ,returns are not accepted. you can only return purchases for other categories within 14 days of receiving your order. Please note that the cash on delivery fee will not be refunded if cash on delivery was the method of payment chosen for that specific order. If you do not return all items in your order, the shipping costs will not be refunded.