Return, Cancellation and Exchange

We always aim to satisfy our customers needs and expectations. If for any reason you are not satisfied with your order, you can return any unused item excluding; underwear,swimwear and cosmetics/personal care* in a re-saleable condition without removing the price tags and within 60 days from delivery date.

-For cosmetics and personal care products, returns are not accepted.

-For the underwear category, returns are not accepted.

-For the swimwear category, returns are not accepted.

you can only return purchases made from any other categories within 14 days of receiving your order.

Once we receive your returned item we will notify you and start with the Refund Process immediately. However, it may take up to 14 days for your bank to process the payment and to reflect it into your account.

Please note that the cash on delivery fee will not be refunded if cash on delivery was the method of payment chosen for that specific order. If you do not return all items in your order, the shipping costs will not be refunded. 

For COD customers, our will request your bank account details by e-mail  in order to transfer your refund.

For Credit Card Customers, refund will be transfered directly back to the bank account that was used for purchasing.

Note: Service fees such as Cash on Delivery Fees and Shipping Fees are not refunded.

We make sure all refunds to all our customers are processed immediately once confirmed. If you haven’t recieved your refund within 14 days, please check with your bank first, If you still haven’t recieved your refund, please contact our [email protected]

Unfortunately, we don’t offer exchanges for now. You can return any item following our return policy, in the meantime, you can place a new order with us. 

Yes! Orders can be cancelled by calling our support team and providing them with your order number and contact details.

If your cancelled order has not been shipped yet, the full amount paid including shipping fee will be refunded.